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Travelers Launched 1,000 Complaints Against TSA Agents at Orland International Airport

airport lineBy Steve Neavling
ticklethewire.com

Travelers launched 1,000 complaints against TSA agents at Orlando International Airport in 2014, according to records obtained by Eyewitness News 9.

The complaints varies from rude officers to inappropriate contact. Some of the complaints involved children.

But the most common complaint was that TSA officers stole property from travelers.

“We’ll pull video tape and if there’s an issue with the individual, we’ll hold them accountable. But a lot of times, there’s a lot of frustration with people arriving late to the airport, not understanding our process,” TSA Director Jerry Henderson said.

Henderson said the TSA is working hard to minimize the conduct that leads to complaints.

“(We) don’t really want any complaints, at all, so some of the things we’ve done is really partnered with the airport. We’ve done a lot of customer service training,” Henderson said.


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