The FBI failed to ask Apple to help unlock the iPhone of the Texas church shooter in the two days following the massacre that left 26 people dead.
Apple, which has refused to offer help unlocking encrypted phones in the past, said it offered to assist the FBI but agents never reached out, Business Insider reports .
“Our team immediately reached out to the FBI after learning from their press conference Tuesday that investigators were trying to access a mobile phone,” Apple said in a statement. “We offered assistance and said we would expedite our response to any legal process they send us.”
The phone, instead, was sent to a lab for analysis.
As a result, the FBI lost 48 hours without locking the device by using the finger prints of the shooter, Devin Kelley, if the phone was fingerprint-access enabled.
That’s significant because iPhones locked with a fingerprint for 48 hours or more require the user’s passcode.
The FBI declined to comment.