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Tag: complaints

Rights Group Demands Records about Border Patrol Abuse in Lawsuit

border patrol 3By Steve Neavling
ticklethewire.com

How many complaints were launched Border Patrol agents and how did the agency respond to each allegation?

The American Immigration council sued Customs and Border Protection for records related to the complaints since January 2012, Courthouse News Service reports.

The nonprofit research and legal organization said the agency is longer overdue in responding to a Freedom of Information Act request submitted in October.

The American Immigration Council previously obtained data on 809 complaints of abuse by Border Patrol agents between January 2009 and January 2012.

The records revealed that Customs and Border Protection failed to take action in 97% of the reports of abuse. The most common complaint was “physical abuse.”

     “CBP’s failure to produce the requested records violates FOIA and is impending the Immigration Council’s efforts to assess and inform the public about CBP’s progress, or lack thereof, in developing meaningful and transparent procedures for investigating and resolving complaints of abuse of USBP agents,” the June 6 complaint states.

Travelers Launched 1,000 Complaints Against TSA Agents at Orland International Airport

airport lineBy Steve Neavling
ticklethewire.com

Travelers launched 1,000 complaints against TSA agents at Orlando International Airport in 2014, according to records obtained by Eyewitness News 9.

The complaints varies from rude officers to inappropriate contact. Some of the complaints involved children.

But the most common complaint was that TSA officers stole property from travelers.

“We’ll pull video tape and if there’s an issue with the individual, we’ll hold them accountable. But a lot of times, there’s a lot of frustration with people arriving late to the airport, not understanding our process,” TSA Director Jerry Henderson said.

Henderson said the TSA is working hard to minimize the conduct that leads to complaints.

“(We) don’t really want any complaints, at all, so some of the things we’ve done is really partnered with the airport. We’ve done a lot of customer service training,” Henderson said.

Encounter a Rude or Abusive TSA Agent? Launch a Complaint on Yelp

TSABy Steve Neavling
ticklethewire.com

Travelers can now report TSA agents who are abusive or rude.

CNN reports that Yelp, known for restaurant and business reviews, has reached an agreement with the federal government to allow the TSA to respond to reviews.

While travelers have always had the ability to leave comments about TSA agents, there was never a single page or official place to launch those complaints. Now there is.

The idea is to hold government employees more accountable.

Other Stories of Interest

Documents Show Border Patrol Slow, Reluctant to Take Action on Complaints of Abuse by Agents

Steve Neavling
ticklethewire.com

New CBP documents raise more pressing questions about how the federal government is handling complaints of abuse by Border Patrol agents, the Arizona Republic reports.

The reports show that only 13 of 809 complains of abuse filed against agents from January 2009 to January 2012 resulted in CBP action.

Of those, one led to an agent’s suspension and two led to court action.

The documents also show that CBP is slow to take up the cases. About 40% of the complaints were still pending, the Arizona Republic wrote.

“Border Patrol agents who commit abuse simply get away with it,” said Vicki Gaubeca of the American Civil Liberties Union’s Regional Center for Border Rights in New Mexico.

OTHER STORIES OF INTEREST