How to Change Phone Number for SASSA
Have you ever wondered how to update your phone number for your
SASSA SRD grant without hassle? If you’ve lost your phone, changed numbers, or entered the wrong details, this guide is here to help. Keeping your information accurate is essential to ensure you continue receiving your SASSA benefits. Let’s explore how to make the process quick and stress-free.
Why Update Your Phone Number for SASSA?
Your phone number is one of the most important details linked to your SASSA account. It is used to verify your identity, send payment updates, and ensure smooth communication between you and the South African Social Security Agency (SASSA). Here are the two main reasons beneficiaries might need to update their contact details:
Incorrect Information During Application:
Errors in your initial application, such as entering the wrong number, can disrupt communication and payment processing.
Lost or Stolen Phone/SIM Card:
If your phone or SIM card is lost or stolen, you must update your contact information to maintain access to SASSA’s services.
How to Change Phone Number for SASSA: Step-by-Step Guide
Follow these simple steps to update your phone number and stay connected with SASSA:
Visit the Official SASSA Status Portal:
Go to Official
SASSA Status Check Website and log into your account.
Enter Your Identification Details:
Provide your 13-digit South African Identity Number.
Enter your unique 6-digit Application ID (received during grant approval).
Access the “Change Phone Number” Option:
Once logged in, navigate to the “Change Phone Number” section.
Input your new phone number.
Verify Your New Number:
You will receive an OTP (One-Time Pin) via SMS on the new number.
Enter the OTP in the portal and click "Verify Pin."
Confirm Your Request:
A confirmation message will be sent to your new number, finalizing the update.
Wait for Processing:
Allow up to 14 days for SASSA to process the changes.
Reporting a Stolen Phone or SIM Card
If your phone is stolen or your SIM card is lost, you can still update your contact information without an OTP. Here’s how:
Report the Incident to SASSA:
Visit the SASSA Status Reporting Page.
Enter your ID number and confirm your details.
Submit a Change Report:
Confirm that your registered phone number has been compromised.
You will receive a confirmation stating, “Successfully submitted unauthorized cell phone number change report to SASSA.”
Check Your Grant Status:
Log in to your SASSA account to ensure no unauthorized changes have affected your payments.
Contact the SASSA Helpline:
If you encounter issues, call SASSA’s helpline at 0800 601 011.
Important Tips for Beneficiaries
Avoid Frequent Changes:
Repeatedly changing your phone number may delay payments and re-approval for grants. Stick to one reliable number whenever possible.
Monitor Your Grant Status:
Regularly check your SASSA application status online to ensure your details are accurate and payments are on schedule.
Secure Your SIM Card:
Use SIM lock and PIN protection to prevent unauthorized access to your SASSA-linked phone number.
Frequently Asked Questions (FAQs)
How long does it take to update my phone number with SASSA?
It typically takes 14 days for SASSA to process and verify your updated contact details.
Can I change my phone number offline?
Yes, you can visit your nearest SASSA office for assistance with updating your contact details.
What if I don’t have my Application ID?
Contact the SASSA helpline or visit a SASSA office to retrieve your Application ID.
